This 162-page business book presents solutions for the common challenges that mid-market CEOs encounter.
Learn how to find the hidden numbers that tell you if your time, energy, risk and money are being invested wisely; increase the accuracy of your managing and hiring decisions to 80%; energize your people by creating a galvanizing culture; and win mindshare in the marketplace to build a competitive advantage and grow sales.
This book teaches a tool that you can use to gain truly workable insight into what is happening in your own head. It provides you with a means to clarify and streamline encounters and situations that might otherwise frustrate you and cause anxiety or anger.
You can use this tool to create your own unique and effective system of dealing with, counteracting or defusing situations or conversations that might normally interfere with the smooth progression of your business and personal life.
A team is only a team when it is functioning – when each member experiences no feelings of discomfort, and when each member has what I call The Five Assurances.
This book will show you how to identify your own feelings while working in a team environment and guide you to assessing those feelings to make sure you are comfortable with the team you are on, and, if you are not, to help you identify some ways to change that.
Read about my insights along with 9 other experts about what leadership really looks like in our office, around our dining room tables, and at our local civic clubs.
Conversations on Customer Service and Sales
Read about my approach for building a high-performance sales organization, including my 4 Laws of Overachieving Sales Organizations, which address recruiting, training, applying accountability, and managing the goals and motivations of the sales team.